Development of the automated information subsystem (AIS) Service Desk.

The subsystem is designed to automate the operations of the Service Desk support service and ensures the automation of core IT management processes:

• Automation of IT services management in the IT department of the customer;
• Establishment of a single geographically distributed Service Desk support service automation system;
• Creation of a common database of knowledge;
• Reducing labour costs through reducing manual labour;
• Improving the quality of the user support service;
• Reducing the time of receiving and processing user requests;
• Reducing the time of incident and problem resolution;
• Increasing the level of information provision to leadership;
• Ensuring the possibility of producing a variety of reports.