The 112 information system is a complex solution of several subsystems integrated sustainably, which ensures the receipt, processing, management and monitoring of the emergency response, and the operative management of the rescue forces. Components of various software and hardware manufacturers (emergency service operations’ management and automation software Siveillance ELS Web (Siemens AG), Oracle Database Management System, SAP Business Objects Reporting System, HiPath Telephony Software, ReDAT Voice Recorder, HP and IBM servers, data warehouses, backup copiers) are integrated into a single functional system that ensures the performance of 112 functions. During the project, the continuous operation of this complex information system was ensured. The following services were provided during the project: continuous operation of the Emergency Response Centre information system in 24x7x365 mode, preventive works and system monitoring, recommendations and consultancy on various information system operation issues, system failure elimination and incidents’ resolution, ensuring 30 minutes response time and 24 hours of troubleshooting in case of first level information system malfunctions. During the project, an information system supplement was also introduced to enable emergency requests by SMS.
Siveillance ELS Web, JAVA, Oracle, ReDAT, SAP Business Objects